Unclaimed
Carpet One
53.2K
CLAIMED LOSSES
39
TOTAL REVIEWS
16.9K
PAGE VIEWS
1
ISSUE RESOLVED
Carpet One Reviews
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Verified Reviewer New ReviewerFraudulent Misrepresentation
Original review updated by user Mar 17, 2021
I went to Carpet One in Butte, MT to purchase 1008 sq ft of waterproof laminate flooring for my new home. I wanted to see the Mirror Lake Dockside Resort - Cabin Door that I had seen online. Two saleswomen assisted in the sale. I asked if this flooring required an underlayment and was told no, so no attempt was made to sell me the underlayment that this flooring actually did need. First they miscalculated the number of boxes and ordered only 618 sq ft. Then they charged us $3.79 instead of the $3.59 online price. and they charged us $75 for shipping, and did not give me a receipt until ten days later when the flooring came in. It was not Mirror Lake, but Mohawk Revwood Plus. I was told it was the same. We installed it without an underlayment because we were told it didn't need it and was not sold any. Now the flooring squeaks with every step. All efforts to come to a resolution has failed and now I'm going to have to take them to court for fraudulent misrepresentation. User's recommendation: The "Flooring Consultants" will fraudulently tell you what you want to hear to make the sale.
1 comment
ID
Location
Butte-Silver Bow, Montana
Cons
- Dishonest flooring consultants
Loss
$5047
Preferred solution
Full refund
New Reviewer
Don’t pay for anything up front that may happen. You won’t get money refunded as promised
They billed us for two hours labor to fix the floor under the rug and said they would refund money if it didn’t take that long. They worked on the floor less than 45 minutes and would only reduce the bill to 90 minutes charge.
ID
Location
Clifton Park, New York
Pros
- Nice carpet
Reason of review
Problems with payment
Loss
$188
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAngry
Levi at the Bismarck ND store was absolutely horrible to work with! When the day came for my floor to be installed, he had not scheduled it with the installer. So after waiting for 45 minutes, I called Levi and he said he had lost all of my information and that he would call the installer now. So after the installer arrives, without the flooring, he got mad and walked off and said he would do it next week. Well I finally got my flooring installed later. Then I went into pay for the flooring and he charged my credit card twice! I called when I saw it going through on my credit card twice and all Levi will do is adamantly say it was not charged twice and will not fix it! I am so mad! My only option to fix this is to file a fraudulent charge with my credit card company!!!!!
Spokane Carpet One sucks too.